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A ticketing system, coupled with an automated helpdesk software, can help agents track the most commonly asked questions and create template responses.
the fact of the matter is that although the ticketing software is important but it is the people who close the tickets with the help of the system in place.
Keep in mind that your customer support desk is not just another team, but a valuable asset. Creating a strategy is bound to benefit your Help Desk Team in the long run.
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